| Introduction | |
| Name: | Test bank and solution manual for Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons |
| ISBN: | 9780078024078 ISBN-10: 0078024072 |
| Author: | by James Fitzsimmons |
| Edition/Type: | 8th Edition |
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations;
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