Name: | Test bank for Managing for Quality and Performance Excellence 10th Edition by James R. Evans | |
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ISBN: | 9781305662544 ISBN-10: 1305662547 | Author: | by James R. Evans, William M. Lindsay |
Edition/Type: | 10th Edition/Test bank | |
Format: | Word Zip/All chapter include | |
Size: | 1MB |
Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards.